Our Privacy Policy

Bounce Back are a Charity and Social Enterprise dedicated to the training and employment of offenders. Registered charity no. 1144297. The company is limited by guarantee (no. 07675301).  Registered address: 130 Wood Street, EC2V 6DL.  

At Bounce Back we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We will update this Policy from time to time so please check occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to admin@bouncebackproject.com or by writing to Bounce Back, POP Brixton, Unit L05, 49 Station Road, London SW2 1SE


Personal data/personal information – any information which can identify an individual
Third Parties – those outside Bounce Back who use data from Bounce Back for defined tasks
Special Category Information – data which is more sensitive so needs more protection
(Criminal Offence Information is dealt with in a similar way)


The information we collect

We obtain information about you when we interact with you either in person, by phone, by email or when you use our website eg when you contact us about products and services, make a donation or if you register to receive our newsletter. We also receive information from Third Parties.

We collect information to carry out our charitable purpose and business. We will always have a lawful purpose for any information we collect and will let you know that purpose at the time of collection or shortly afterwards.

The personal information we collect might include your name, address, email address, telephone number, IP address, and information regarding what pages are accessed and when.

we may also have

– bank account details (e.g. from donors or employees)
– credit card details (e.g. donors)
– taxpayer status for claiming Gift Aid (donors)
–  age/gender/date of birth (e.g. from service users & Trustees)
– prison details (from service users)

Some of the information we collect may be Special Category Information. This might be needed to ensure that we provide our services with adequate supervision and support.

If you make a donation online or purchase a product from us we may collect your, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

We may use your information to:

  • process a donation that you have made
  • process an order for an item from our shop
  • to carry out our obligations arising from any contracts entered into by you and us/provide services to you
  • inform you about our services and activities
  • send you communications which you have requested
  • process a grant or job application
  • comply with a legal requirement

We may contact you with service updates and/or marketing content, via your preferred means of communication. Our aim is to avoid sending you unwanted communications.

We review our retention periods for personal information but please be aware we are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell, rent or share your information to third parties for marketing or any other purposes.

Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We will not release your information to third parties beyond Bounce Back for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online donation pages, your donation is processed by a third party payment processor (Virgin Money Giving), who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

How Do We Store and Protect Your Information?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data stored on our website and systems.

We keep most information digitally using secure software. Special Category Information is kept in digital systems designed with additional security.
Some information (e.g. paper-based) is kept in secure physical storage.
Other information, such as phone messages, are converted to another format for storage.
The management of our charity is designed to enable and ensure compliance with the data protection laws currently in force.

When Do We Stop Using Your Information?

We keep your personal information while we need it for our charitable and business purposes or until you request removal, and always in accordance with applicable legal requirements.
Generally, we review our databases every 6-12 months to remove expired data.
Some sections of our charity are required to keep information for longer, such as financial records.

Under the General Data Protection Regulation you have the right to:

  • Access your personal information.  You have a right to obtain confirmation that your personal information is being processed and further to request a copy of the personal information that we hold about you.
  • Amend/edit your personal information at any time.
  • Request to have your personal information deleted.
  • Restrict processing of your personal information/date.  We will continue to store your data but not further process it, so we can ensure that the restriction is enforced in the future.
  • Object to processing of your personal information in certain circumstances eg for marketing and research purposes.
  • Lodge a complaint with a supervisory authority.  If you wish to lodge a complaint or seek advice from a supervisory authority please contact The Office of the Information Commissioner.
  • Withdraw your consent to processing at any time.


To Update, Change or Remove Your Information

Please contact us by email to admin@bouncebackproject.com or by writing to Bounce Back, POP Brixton, Unit L05, 49 Station Road, London SW2 1SE.


Your options

You choose whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us please tick the relevant boxes at the point at which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent, or by post if you have indicated you do not want to be contacted in that way.


You can change your marketing preferences at any time by contacting us by email: admin@bouncebackproject.com

The accuracy of your information is important. If your details change or any of the information we hold is inaccurate or out of date or you want to access the information we hold about you, please email us at: admin@bouncebackproject.com

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


Use of ‘cookies’

Our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences.


Links to other websites

Our website contains links to other websites run by other organisations. This privacy policy applies to our website only‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


16 or Under

If you are aged 16 or under‚ please get your parent/guardian’s permission to provide us with your personal information.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

If Something Goes Wrong?

  1. Our Staff have received training and clear guidance on the process to be followed if a Breach occurs (including reporting and rectifying).
  2. If you are unhappy about our handling of your data, our teams will do their best to resolve the matter for you. If you are not satisfied, you can refer the matter to our Data Protection Officer.
  3. You can, if our actions seem insufficient, contact: Information Commissioner’s Office, online at ICO.org.uk or tel 0303 123 1113

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018 and will be further reviewed by the end of May 2018.

Overall Our Aims are to ensure that you:
– know what data we hold
– understand why we hold that data
– know how long we will hold the data
– can change or remove that data on request (subject to requirement of law)
– can see a clear path for help if you feel it is necessary

  • “Bounce Back is, above all, about its people. What is known is that a job and income on release is fundamental to success in coping with day to day life and preventing re-offending. Our drive to change perception in employers and clients is reaping rewards and our professional team is working around London and the Home Counties.

    The mutual trust and respect at the core of our values reflects the growing belief in giving social enterprises and socially disadvantaged people an opportunity to succeed and thrive. We are just one stage in this development, the determination of our participants to start a new life and move on is a formidable ingredient in the recipe for success."

    Francesca Findlater, Founder/Chairman

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